Frequently Asked Questions

How do I schedule my first appointment?

First time patients can use the New Patients button in the top menu bar to initiate contact and I will follow up shortly through your preferred method of contact to get you set up for your first session. Once you have your initial assessment scheduled, you will be able to use the Patient Portal button to schedule follow-up appointments once you’ve created your online profile through Jane, Conduit’s scheduling program.

Once your patient file has been created with your contact information, you’ll receive an email to set up an online patient profile in our portal which you can use to schedule follow-up appointments.

When initially establishing care, it is most helpful to schedule at least 4 weekly follow-ups after your initial visit in order to get the most out of your initial round visits. After your initial visit, we can discuss an appropriate frequency of follow-ups beyond that.

I’m having trouble scheduling online. What should I do?

New patients will need to use the New Patient link in the top menu bar before scheduling online.

You can navigate the schedule availability based on the location (North at Open Wellness or South at Element Wellness), but unfortunately, you can't see both locations at the same time. You will need to toggle between the two different pages if you are open to scheduling at either location.

For more specific assistance, you can use this link to troubleshoot some common issues: https://jane.app/guide/patient-help-hub

Can I use my insurance?

In short, it depends… the simple answer is: “only if you have out of network benefits”. Some health insurance plans come with a benefit that allows for out-of-network (OON) partial reimbursement. While I am no longer an in-network provider and payment in full is expected at the time of each session, you can email info@coduitpt.com for a set of questions you can use when calling your insurance company to find out if you qualify for OON benefits, including the extent of reimbursement you can expect. I can provide you with an itemized receipt, called a superbill, to assist you in seeking reimbursement upon request.

If you have been in a motor vehicle accident (MVA) and still have PIP funds left, I can bill your MVA insurance for reimbursement. You will be responsible for any funds not covered by your MVA, most likely to occur if your PIP coverage runs out

Why have you chosen to be an out-of-network provider?

I have chosen to operate outside of insurance networks so I can provide the kind of care my patients truly deserve—highly personalized, one-on-one treatment with a Doctor of Physical Therapy every session. Unlike many in-network clinics, which are forced to prioritize volume over quality due to declining insurance reimbursements, I focus on hands-on care and individualized attention. This is especially important given the typical patient under my care has a complex medical history. Compared to most clinics, my actual cost is discounted relative to insurance models and may even cost less out of pocket for those with high deductibles. I believe in transparency, value, and above all, care that’s driven by what’s best for you—not by what insurance companies dictate. This model allows me to treat you as a whole person, not a checklist of symptoms, and to deliver expert, compassionate care without compromise.

How long are sessions?

Initial Evaluation sessions will take 1-1.5 hours, depending on the complexity of your case and whether or not you would like to have treatment during your first session.

Follow-up treatments will typically be 55-60 minutes, with some rare sessions lasting up to 1 hour and 15 minutes.

Do you ever provide longer, more intensive treatment sessions?

I periodically see patients for an Intensive Protocol, typically consisting of a week with 2-4 sessions of 1-2 hours duration each. Patients most appropriate for my Intensive Protocol are those who come in from out of town for consultation, new patients with multiple systems and multi-joint involvement, and those with severe fascial restrictions from connective tissue disorders, radiation, or extensive scar tissue that require time and patience as they respond to hands on treatment. Due to my full case load, an Intensive Protocol week needs to be scheduled 3-6 months in advance. These sessions must be scheduled over the phone and a deposit is required to hold your spot. Cancellations must be made at least 2 weeks in advance in order to receive a full refund for the deposit if you schedule >2 sessions and 1 week in advance for 1-2 scheduled sessions if these sessions are 2 hours long; otherwise, my typical cancellation policy of 24 hours applies.

What do telemedicine sessions look like?

I require that all patients have their initial physical assessment done in person. If there is an extensive medical history or you are an out of town patient, it may be appropriate to have the first session done virtually, where all we do is review your initial intake and medical history. It is rare for this to be the case, but it is possible to discuss this during your initial phone consult. If you are coming i\to Portland for an intensive and want to make the most of your in person sessions, doing a virtual initial assessment can also be beneficial as we can dive in directly to hands on assessment and care for your first in-person visit. In this case, you would pay the initial evaluation fee ($300) for a virtual visit, which is then followed by an in person session that includes a full body, hands-on assessment, and the initiation of care. All in person, follow-up visits are $200.

Do you provide any case consultation? What does that look like?

When consulted on a case by a colleague, I review all pertinent information as reported by the primary bodyworker/healthcare provider - medical history, current symptomology, altered movement patterns and strategies – and make recommendations for treatment or further assessment needs based on my specific training. I can also suggest referrals for other health practitioners that might be helpful additions to the patient’s health care team. Note: This does NOT involve assessment of a particular patient and treatment decisions will be left up to the referring colleague. This is a conversation with another healthcare professional only and can be done virtually or in person. The cost for this is an upfront fee of $200, with further time commitment (anything over an hour) prorated at $50 for each 15 min increment of time devoted to the case. An invoice can be provided upon request.

Do you offer mentorship?

I started mentoring other providers and teaching in-person classes over 10 years ago. My style of mentoring involves a combination of case studies and consultation, skill building in manual therapy and biomechanical components of exercise and movement, and coaching for career direction. I prefer to do these sessions in person, especially those involving specific manual therapy skills, but case consultation, coaching for case management based on your current skill set/toolkit, career consultation, and support in opening private pay practices can easily be done virtually.

What is your inclement weather policy?

95% of the time, I follow Portland Public Schools when it comes to inclement weather. Due to my small practice, I have the freedom to communicate directly with patients and make decisions in real time via phone calls or text messaging. In some instances, doing shorter, virtual sessions for case management and exercise review and prescription can be moved to virtual sessions. We can discuss on a case by case basis if you are affected by inclement weather.